Virtual Consultation Platform for Insurance Claims
Business Requirement
An insurance company needed a platform to enable virtual consultations between policyholders and claims adjusters. The goal was to streamline the claims assessment process by allowing adjusters to review claims remotely, reducing the need for in-person visits, and improving customer satisfaction.
Solution
We developed a virtual consultation platform specifically for insurance companies to improve the efficiency of the claims process:
- Video Consultations for Claims: The platform allows policyholders to have live video consultations with claims adjusters. This enables the adjusters to visually assess damage or verify details (such as property damage or vehicle accidents) without needing to visit the site physically.
- Virtual Waiting Room: To manage the flow of consultations, the platform includes a virtual waiting room feature. Policyholders are kept informed about wait times, ensuring they know when they will be connected to an adjuster.
- Easy Document Upload: During the video consultation, policyholders can easily upload documents, images, or videos to support their claim, allowing adjusters to review all necessary information in real-time.
- Claims Documentation: The platform automatically records key notes and decisions from each consultation, ensuring that the insurance company has a complete and accurate record of every claim interaction.
Impact
This platform significantly improved the insurance claims process by making it faster and more convenient for both adjusters and policyholders. The ability to assess claims remotely reduced the need for adjusters to travel, speeding up the process and allowing claims to be resolved more quickly.
The virtual waiting room enhanced the customer experience, and the ease of document sharing meant that policyholders could provide necessary evidence during the consultation itself. Overall, the platform led to quicker claim resolutions, better customer satisfaction, and more efficient operations for the insurance company.
Category:
DEVELOPMENT
Software:
WORDPRESS, FIGMA
Service:
DEVELOPMENT
Client:
EUNICE MILLS
Date: