Frequently Asked Questions
At Innolance, we help organizations move faster, think clearer, and innovate smarter. Whether it’s aligning teams through business agility training, building AI-powered digital products, or streamlining operations with platforms like Salesforce, Spiff, and the Microsoft Power Platform, our mission is to solve the business problems that slow you down.
This page answers some of the most common questions we get from startups, SMBs, and tech-forward teams across the U.S. and Canada. If you don’t see your question here, we’d love to hear from you directly.
What does Innolance do?
At Innolance, we help organizations unlock speed, clarity, and innovation through a combination of business agility coaching, AI-driven product development, and strategic system integrations.
We work with teams that need more than just another vendor — they need a partner who can help them adapt, align, and lead in a digital-first world. Our services include:
– Business Agility Training & Coaching
– AI-Powered Software Development
– Salesforce and Spiff Integrations
– Microsoft Power Platform & Low-Code Solutions
– Custom Web & Mobile Apps
Who typically works with Innolance?
We work with:
– Small to medium-sized businesses across the U.S. and Canada
– Forward-thinking startups building digital products or scaling internal systems
– Growing teams looking to integrate tools, optimize workflows, or drive automation
– Organizations ready to align strategy, operations, and technology to compete faster and smarter
How do we start working with Innolance?
We believe clarity builds confidence — and your path forward should never feel complicated. That’s why we follow a simple 3-step process inspired by the StoryBrand framework:
1. Schedule a 30-Minute Free Consultation
We’ll learn about your goals, challenges, and current systems to understand where you are and where you want to go.
2. Receive a Custom Roadmap
We’ll deliver a focused, actionable plan outlining how we can help you move faster and smarter — whether it’s strategy, development, or both.
3. Execute with Confidence
We’ll work alongside your team to deliver clear wins, remove bottlenecks, and support continuous improvement — no jargon, no fluff.
Schedule your free consultation today: https://innolance.com/contact
How do you help us define the right solution for our business?
We begin every engagement with discovery and alignment. Our team works with you to understand your business goals, pain points, and existing systems. We then co-create a solution that aligns with your strategy, timeline, and resources.
Can you work with our in-house team or existing vendors?
Yes. We frequently collaborate with internal IT departments, product teams, and external vendors to ensure continuity and shared success.
What’s the typical timeline for discovery, implementation, and launch?
It depends on the scope. We start with an initial discovery phase that typically takes less than a week, focused on aligning goals, identifying constraints, and defining a path forward. From there, we follow a continuous discovery and delivery model, using iterative development cycles to prioritize value early and often. This allows us to adapt as we learn, deliver in smaller increments, and keep momentum without waiting for long, rigid milestones.
Do you offer MVP development or proof-of-concept phases?
Yes, we offer MVP (Minimum Viable Product) builds and proof-of-concept work to validate ideas and gain early feedback before scaling.
How do you ensure alignment between business goals and tech solutions?
Through continuous collaboration, iterative feedback loops, and agile delivery models. We tie every technical recommendation back to your strategic objectives.
We follow a Business Value Discovery and Delivery process — where the discovery phase is business-heavy with tech feedback, and the delivery phase is tech-heavy with business feedback. This structure ensures that both business and technology teams are deeply engaged throughout the lifecycle, aligning around outcomes rather than just outputs.
Have you worked with companies in our industry before?
Most likely. We’ve worked with clients across a wide range of industries, including healthcare, e-commerce, education, logistics, technology, media & entertainment, manufacturing, communication, transportation, insurance, and non-profits.
Our experience allows us to quickly understand industry-specific challenges while bringing in best practices from other sectors to help you innovate faster.
Can you modernize our legacy systems without disrupting daily operations?
Yes. We use a phased, low-risk approach to modernization that minimizes disruption to your day-to-day operations while progressively replacing or enhancing outdated systems.
We often migrate legacy workloads to modern cloud platforms such as AWS, Microsoft Azure, and Google Cloud, and implement modular architectures using APIs, microservices, and low-code platforms like Microsoft Power Platform. Our goal is to help you modernize safely — without pausing your business.
Do you support compliance and industry-specific standards (e.g., HIPAA, SOC 2)?
Yes. We follow secure development practices and can tailor our solutions to meet a wide range of compliance and regulatory standards, including HIPAA, SOC 2, GDPR, CCPA, and other industry-specific or region-specific frameworks.
Whether you’re in healthcare, finance, or a regulated nonprofit sector, we design systems with compliance and data protection built in from day one.
Can you integrate with our existing CRM, ERP, or HR systems?
Absolutely. Integration is one of our core strengths. We regularly connect systems across your business ecosystem — whether it’s Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, or custom-built platforms.
We leverage both traditional integration frameworks and low-code/no-code tools like Microsoft Power Platform, Zapier, and Make.com to accelerate delivery, reduce complexity, and empower your teams to automate and manage processes with minimal IT overhead. Our goal is to streamline operations and unlock better data flow without slowing you down.
Do you develop on platforms like Salesforce, Microsoft Dynamics, or HubSpot?
Yes. We support development, customization, and automation on all major enterprise platforms including Salesforce, HubSpot, and Microsoft Dynamics.
Can you help us implement automation and AI into existing processes?
Yes. We specialize in enhancing business processes with intelligent automation, leveraging tools like Power Automate, AI/ML frameworks, and platform-specific AI services.
We have built multiple modular AI components — including recommendation engines, predictive models, intelligent document processors, and conversational bots — that we can customize and integrate with your systems to make your existing processes faster, smarter, and more scalable.
Do you support data migration and third-party integrations?
Yes. We handle full lifecycle data migration and integrate with third-party platforms securely and reliably.
What is your experience with Microsoft Power Platform or low-code tools?
Extensive. We use Power Apps, Power Automate, and Power BI to build solutions quickly with low-code flexibility and enterprise-grade power.
Who will be working on our project?
You’ll be supported by a dedicated cross-functional team tailored to your project’s specific needs.
Our teams typically include solution architects, developers, business analysts, Scrum Masters, and QA engineers — all working collaboratively to ensure alignment, agility, and technical excellence throughout the engagement.
Will we have a dedicated point of contact?
Yes. You’ll have a single point of contact throughout the project for seamless communication.
How often will we receive updates or reports?
We believe in transparent, continuous collaboration.
You’ll be invited to daily stand-ups or async updates, along with bi-weekly sprint reviews and live demos so you can see progress in action and provide feedback early. We also schedule ad-hoc check-ins as needed to ensure alignment and momentum at every stage.
What project management tools do you use?
We commonly use Jira, Trello, Confluence, and Microsoft Teams — but can adapt to your preferred tools if needed.
How do you ensure the security of our data during development?
We use secure development practices, access controls, encryption, and monitoring throughout the lifecycle of your project.
Do you sign NDAs or offer confidentiality agreements?
Yes. We’re happy to sign NDAs and have standard confidentiality clauses built into our agreements.
What steps do you take to protect customer and end-user information?
We apply data protection measures including secure coding, limited access, encrypted storage, and compliance-ready policies.
How is your pricing structured?
We offer flexible models including fixed price, time and materials, and monthly retainers — tailored to fit your budget and risk profile.
Do you offer fixed-scope or time-and-materials models?
Yes, we offer both. We use fixed-scope when deliverables are well-defined and time-and-materials when flexibility and iteration are needed.
In either case, transparency is key to a successful engagement. We ensure it by capturing and tracking expectations, maintaining shared visibility into progress, and continuously aligning scope and priorities through collaborative communication. This gives you the confidence and control to adapt as needed — without surprises.
What kind of ROI can we expect from working with you?
That depends on your goals — but clients typically see improvements in speed-to-market, process efficiency, and long-term cost savings.
Are there any hidden costs we should be aware of?
No. We provide transparent estimates and clear scope definitions up front to avoid surprises.
What kind of support do you offer after a project goes live?
We offer ongoing product support throughout the full lifecycle, well beyond the initial production deployment.
Our support includes maintenance, enhancements, performance monitoring, and user enablement, ensuring that your solution remains aligned with your evolving business needs. Whether you’re scaling, iterating, or optimizing, we stay engaged as a long-term partner committed to continuous success.
Do you offer training for our team?
Yes. We provide training sessions, documentation, and support to help your team confidently manage the tools we deliver.
How do you handle bug fixes, updates, or optimization requests?
Quality is built in — not an afterthought for us.
If issues are found, we resolve them quickly with minimal disruption. You’re always covered and taken care of, whether it’s a post-launch refinement, performance improvement, or feature enhancement. We maintain structured support workflows that prioritize responsiveness, accountability, and ongoing value.
What sets you apart from other consulting firms or development shops?
A significant percentage of outsourced projects fail — not because of technology, but due to unclear expectations, lack of transparency, and misalignment between business and delivery.
At Innolance, we eliminate those risks through our structured approach:
- Business Value Discovery and Delivery ensures that solutions align with outcomes, not just requirements
- Continuous collaboration replaces black-box development
- Transparent planning and tracking keeps expectations aligned from day one
We don’t just build what’s asked — we help you uncover what’s needed, validate it early, and deliver it with confidence.
Can you show us examples of previous work or client success stories?
Yes. We’re happy to share relevant case studies and references during your consultation.
How do you help us stay competitive as technology evolves?
We embed continuous improvement into our culture and engagements. From AI innovation to agile coaching, we help you stay ahead of the curve.